Send information
Send the insurance policy, vehicle details and damage photo.
INSURANCE CLAIM ASSISTANCE
Insurance Claim Assistance
Send your policy, vehicle information and damage photographs to our central WhatsApp channel for guidance on the required documents and next steps.
FIVE CLEAR STEPS
How the claim assistance process works
Check requirements
The available information is reviewed against the policy and insurer requirements.
Provide documents
Supply any additional documents needed for eligibility and claim handling.
Await the decision
Service arrangements proceed according to the insurer’s decision and any applicable conditions.
Arrange the service
Where approved and applicable, the suitable repair or replacement appointment is confirmed.
Claim eligibility and approval are subject to the customer’s insurance policy terms and insurer requirements.
WHAT YOU MAY NEED
Prepare your claim documents
- Insurance policy or cover note
- Vehicle information
- Owner identification where required
- Driving licence where required
- Damage photographs
- Additional insurer documentation where required
POLICY-DEPENDENT QUESTIONS
What to confirm before the service
Coverage and claim outcomes depend on the individual policy, insured amount, applicable terms and the insurer’s decision.
NCD
Whether a windscreen claim affects NCD depends on the policy and coverage. Confirm the position for your policy rather than assuming one rule applies to every claim.
Tint or film
Coverage for tint or film depends on the policy wording, insured amount and insurer requirements. It should not be assumed to be included automatically.
Limits, excess and insured value
Applicable limits, excess and the amount available for a claim are determined by the policy and insurer.
Repair or replacement
The service route depends on the damage assessment and, for a claim, the insurer’s requirements and decision.
BEFORE YOU MESSAGE
Information that can help the initial review
Have the vehicle details, damage photographs and available policy information ready. The team will explain what else may be required for your circumstances.
The claim process can vary by insurer and policy. Documentation, eligibility and approval must be confirmed before the relevant service arrangement is treated as final.
WhatsApp Claim InformationNEED HELP WITH YOUR WINDSCREEN?
Our central team will help identify the right next step.
Send us your windscreen enquiry anytime. We are ready to understand what you need and guide you to the right service option.
Monday to Saturday, 9:00 AM to 6:00 PM.